Solution Mortgages Limited. Registered Office is Somerford Business Court, Holmes Chapel Road, Congleton, Cheshire. CW12 4SN. Registered in England and Wales: 01597729.

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. We are regulate to give a full advice and recommendation service.

2 . Whose mortgages do we offer?

We only offer mortgages from a selected panel of lenders, a copy of which is available on request.

3 . Which service will we provide you with?

We offer a full advice and recommendation service.

4 . What will you have to pay us for this service?

Solution Mortgages Limited may charge a fee for arranging your mortgage or remortgage. The average fee is normally £1,695. These fees are negotiable. We will not charge any fees or receive any commission if your mortgage does not complete. You will receive a key facts illustration which will tell you about any fees relating to the mortgage arranged through us.

5 . Refund of fees

We will refund any upfront fees ie valuation fee if we have not begun processing your application. We only charge a broker fee if your mortgage completes.

6 . Who regulates us?

Solution Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Our FCA number is 114373. Our permitted business is advising on and arranging mortgages and non-investment mortgage protection insurance products. You can check this on the FCA’s Register by visiting the FCA’s website. Follow this link to open the site in a new window or by contacting the FCA on 0845 606 1234.

7 . What to do if you have a complaint

If you wish to make a complaint, please contact us:

In writing to:

Solution Mortgages Limited
Complaints Department
Somerford Business Court
Holmes Chapel Road
CW12 4SN

By phone

Telephone: 0800 035 6443

If you cannot settle your complaint with us, you may be entitled to refer it The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Telephone: 0300 1239123 or 0800 023 4567

8 . Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of £50,000.

Further information about the compensation scheme arrangements is available from the FSCS.